Relationships Executive (Education/Schools Account Manager)

Job description

Location: Sparx Head Office in Exeter.

Term: Full time, Permanent.

Salary: Competitive (Dependent on qualifications and experience) plus generous company benefits 


Closing date: Monday 28th January at 12pm


Telephone interviews: Between Tuesday 29th January and Friday 1st February 

1st stage office interview: Monday 11th February

2nd stage office interview: Tuesday 19th February

 

About the role

Working as a Relationships Executive, you’ll be taking up a key position in our growing team, helping us support schools using our products and providing an excellent end to end customer experience. With great oversight of what’s going on in Sparx and in the classroom, you’ll be the touch point between our internal teams and our school stakeholders. You will be focused on offering the best service possible whilst developing and maintaining sustainable long-term relationships with schools.


Key responsibilities:

  • Developing and maintaining successful relationships between Sparx and key stakeholders such as teachers and heads of department (currently predominantly in maths).
  • Providing support and training for teachers using the Sparx products
  • Collaborating with the team to find out what’s working (and what’s not), listening to the perspective of the teachers and using data insights.
  • Ensuring our service runs smoothly, working proactively to anticipate and appropriately address issues.
  • Identifying ways to improve our products and how appropriately they can be used/deployed within the school environment.
  • Communicating the perspective of the customer to internal teams ensuring that the users are at the heart of our product and development decisions.
  • Communicating difficult messages sensitively to the customer when necessary, maintaining a professional and supportive stance.
  • Gaining customer insight and trust to ensure a long-term sustainable relationship.


About Sparx

Sparx is about learning.  We work with schools, in schools and for schools because we understand the challenges faced by educators, teachers and students on a day to day basis and we are passionate about finding a way to help.

 

Empowering educators and motivating young people to improve educational outcomes is our mission - aiming to improve life opportunities for over 5 million learners by 2030  #Ed5M.

 

For over 7 years we have been investigating how young people learn. We have gathered data, listened to teachers and students and overlaid these insights with our own observations, drawing on the expertise of our team.  The result is not an off-the-shelf software product - it is an approach to learning. Our unique, blended learning methodology combines traditional teaching methods with sophisticated technology, our own high quality content and unparalleled levels of support.

 

About the Sparx team

Our diverse and vibrant team is growing fast! We’re not just developers, data scientists, product owners, content or education experts – we’re also cyclists, DJs, triathletes, published scholars, parents, pet owners, musicians, adventurers, and more. We bring our whole selves to work, and we’re united by our belief in the transformative power of learning and excitement about tackling the hard problems in technology.

 

Based in one of the best workspaces in the country, we set clear and challenging goals, collaborate, celebrate success and have the opportunity to learn from each other every day. We encourage everyone to stretch beyond their roles and deliver on our mission.

Requirements

About you

You’re looking for an opportunity to use the knowledge and insights you’ve gained through teaching or working with another education technology organisation in a broader capacity. You’ll be able to use your exceptional people skills to work under pressure and build credible relationships with our clients, becoming their go-to person for Sparx.

 

Essential:

  • Teaching experience/PGCE or 
  • Account/Customer Relationship Management experience and a deep understanding of the education sector

In addition:

  • Up-to-date knowledge of UK secondary education system and educational technology solutions
  • Excellent verbal and written communication skills; able to be tactful and firm
  • Skilled listener, able to pick up on emotional and more subtle cues
  • Very comfortable with technology and willing to learn more
  • Personal drive to deliver results and meet objectives
  • Advanced problem solving skills to create innovative service solutions to customers' needs
  • Organisation skills and attention to detail
  • Full, clean driving licence
  • Able to successfully pass a DBS check

 Desirable:

  • Degree educated
  • Experience of project management
  • Experience in delivering customer-focused support

Unfortunately, at this current time, we cannot accept applications that require sponsorship for an employment visa.


As part of your application will need to complete a short written task, you will receive full details of this by email once you have submitted your application.  Please ensure you complete this task by 2pm on Monday 28th January.